Florida Department of Law Enforcement (FDLE) Practice Exam

When engaging with a person in crisis, which of the following may be necessary?

1. Immediate coercion

2. Referral by law

3. Arrest without hesitation

4. Public announcement

The correct answer is: Referral by law

Referrals by law are essential when engaging with a person in crisis, particularly in situations where an individual may need mental health support or intervention services. Making a referral helps to connect the individual with appropriate resources, ensuring they receive the necessary care and assistance. This could involve directing them to mental health professionals, crisis intervention teams, or other community resources aimed at providing support and mitigating the immediate crisis. In crisis management, the focus should ideally be on de-escalation and support rather than punitive measures. Immediate coercion, arrest without hesitation, or public announcement can exacerbate the crisis, potentially leading to negative outcomes for the individual involved. Instead, ensuring that proper referrals are made not only supports the individual in need but also aligns with best practices in crisis intervention, prioritizing safety, dignity, and recovery. This approach recognizes the complexities of mental health crises and the importance of facilitating appropriate help rather than simply responding with authority or force.